OUR CEE GEES ONLINE STORE
Here at CEE GEES we want to provide you with all of the available options to purchase our products. We fully support and promote our CEE GEES dealers who can sell you our products along with fantastic and personalized customer service. If you have any issues with returns or need an exchange, please contact the party you purchased your item from. If you purchased from our website, we would be happy to assist you.
PRICING AND PAYMENT POLICIES
Our prices are listed in US currency. You may use American Express, Mastercard, Visa, Discover Card or PayPal. Please note that we cannot ship until payment has been cleared or authorized. Here is a link to a currency conversion site for your convenience. http://www.xe.com/
If you prefer to not use a credit card or PayPal, we do accept orders paid with a money order sent in advance by mail. You can initiate these orders by email or by calling the CEE GEES support team. No personal checks are accepted. We also do not accept bitcoin or any chain block currencies.
FITMENT and STYLE CHOICE
While we strive to be accurate in providing information on which pads go on which bars this information is not always available to us or may change at any time. There are many nuances in models that can be confusing and lead to ordering the improper pads. Please utilize the visual and measured resources we provide and again if in doubt contac us.
All of our products have a picture of the pads, measurement information and in many cases an associated measured drawing to compare with the pads that you have on your bike. Please review these photos to confirm fitment prior to ordering. When you order we are not responsible for your choices (no shipping refunds for exchanges). If you confer with us prior and we make a suggestion then we are on th ehook if we get it wrong. So if you are in doubt please contact us with photo’s email@example.com. Many bike manufacturers utilize third party aerobar companies to provide them with their cockpit arrangements. Thus why a bike model may not correlate to the type of bar. Used bikes: with many athletes trading and upgrading to used bikes these may have been altered by a previous owner or local bike shop. Sometimes arm cradles from one model aerobar (or third party arm cradle) may be changed as well. This is why if you caontact us we will ask for a picture of the arm cradle as well to confirm the correct pad to order.
INVENTORY and CUT to ORDER PADS
While we try to avoid any potential back log of Inventory it does occasionally occur. We have improved our ability to get pads cut, labeled, molded, and packaged in minimal time. That being said this may disrupt your precieved timelines for needing Cushys pads. If there will be a significant dely in getting items shipped we will contact you. Our system is set up to accept backorders and you will receive a backorder notice when the known inventory is depleted. This is not a fail safe system and sometimes an order may go through without backorder status or notification. Once we discover this you will be contacted by email as to the situation and timelines.
As we offer Cushys pads that date back for over 30 years we may keep minimal inventory or no inventory at all on these models. If you see the “Cut to Order” reference on the product description page then it may mean that we have to cut those pads for you. This will increase shipping and arrival time. If you are concerned with any delays please contact us to get a time estimate for completion. firstname.lastname@example.org
All orders to be shipped in the United States, its territories and most APO/FPO addresses will include domestic shipping fees.
We often ship to third party locations such as hotels and Air BnB’s to accomodate athletes travelling in from foreign countries (savings and more reliable shipping) and for athletes traveling to events. If this is the case we do require dates of arrival and departure to insure that your order arrives while you are there. If inventory or shipping disruptions occur then we will contact you if we cannot make that delivery window and create another delivery option.
This is to include those US territories in the following locations:
Commonwealth of the Northern Mariana Islands
Federated States of Micronesia
Republic of the Marshall Islands
U.S. Virgin Islands
***Orders shipped to APO/FPO and US territories may take up to 14 days to arrive. Certain APO/FPO are not included in this list and international shipping fees could apply.
All orders made before 12:00 pm (noon) PST should go out within 2-3 business days. Although we strive to ship the same day. All orders made after 12:00 pm PST on Friday will go out on the following Monday. assuming that there are no inventory distruptions or official USPS holidays.
Our standard shipping method is first class mail with tracking, through USPS. We also offer Priority Mail USPS as a faster shipping solution, however this does not imply expedited order handling through our system. Orders are processed in the order they are recieved and delays may occur due to holidays, inventory distruptions, or other events. Please plan ahead if you need product before an event as during major events we get back logged with orders. If you need your order in a more expedited manner we can ship through UPS Overnight service option on the shipping section. All shipping costs for these services are at your expense and are not refundable.
CEE GEES does offer international shipping as an option to our customers. International orders will include a flat shipping fee and are shipped via USPS GlobalPost (in connection with USPS) with a tracking number. Larger orders or in case of International postal rate changes there may be additional shipping cost that we may apply. We also offer UPS as an options as a private carrier in places where local postal service is unreliable or unstable, or you simply need it there in a more expedited manner. This option is expensive and we suggest that athletes pool with other friends and clubs to piggyback multiple products into a single shipment. Customers who are having their order shipped to an international address are responsible for any and all customs fees, duties and taxes that apply to that locality. We make every effort on our end to ensure that your shipment passes quickly through customs by providing the proper shipping documents and using the optimum packaging. We do include your invoice as a legal requirement with your order, which contains the price of each item and the total amount charged. Please make sure that you have provided the correct postal information for the country your order is to be mailed. If everything is done correctly it helps to ensure that your order arrives to the proper place and in a timely manner. International orders can take up to 20-30 days. (sometimes longer, depending on the destination, local postal services and/or customs, any GlobalPost noted events such as weather or natural disasters).
Sometimes packages do get held up and arrive even later. All Inertnational packages are insured for the value of the shipment. If you feel that you package has been lost, please note that GlobalPost claims will only be availalbe after 30 days from shipping. Please contact us so we can initiate a claim as early as 30 days but not to exceed 60 days since shipping. CeeGees does not reguarly track delivery status of International shipments. It is upon the individual to contact us if there is a concern that a package has not been delivered. email@example.com is the best method to reach us .
WE CANNOT REPLACE A SHIPMENT OR RETURN A PAYMENT UNTIL A GLOBALPOST CLAIM HAS BEEN APPROVED.
International Orders – USPS Cannot Ship
List of Restricted Countries
Currently there are certain countries we cannot ship to via USPS because of insurance reasons. Listed below are the countries we are unable to ship to, at this time, via USPS (please see if UPS Worldsaver is an option in your country):
- Brasil – while not restricted we have experienced an increase in returned packages be aware
- Congo, Republic of the
- Democratic Republic of the Congo
- Republic of the Cote d’ lvoire (Ivory Coast)
- North Korea
- Sierra Leone
- Sri Lanka
ITEMS DAMAGED IN SHIPPING
Contact CEE GEES and the shipping carrier immediately if your merchandise has been damaged in shipping. In order for CEE GEES to file a claim with the carrier, you must save all original packing materials that are damaged. Do not ship merchandise back to us. The carrier may want to see or retrieve the shipment. If these procedures are not followed, CEE GEES cannot guarantee any reimbursement will be issued.
CEE GEES warranties that every product we sell or produce will be free of any material or manufacturer defects up to 6 months after purchase. The presence of normal wear and tear is not considered a manufacturing defect.
- If you would like to simply Return an item (wrong size/shape or just not what you wanted) for a refunded, we are happy to accommodate you in accordance with the following policies:
- Unless defective, your item for return must be in new or unused condition and must be returned with all original product packaging within 15 days
- Unless the product was defective or we made a mistake in packing your order, you will be responsible to pay all return shipping costs as we are not a large e-commerce company and cannot afford a liberal return policy.
- Expedited shipping charges, made by customer request, are not refundable when an item is returned.
- Refunds on Returns will be less the original outbound shipping (including any expedited or priority shipping) and any repackaging/restocking/inspection fees ($5.00)
While we try to encompass the many styles that a particular manufacturer produces, many variables are present. Our listings are general guidelines based on what we saw in a certain time frame, from a specific manufacturer and apply to OEM only
On used bikes a previous owner or bike shop may have changed an arm cradle system (due to fit or a faulty arm cradle, etc…) and this is not covered under our “fit” return guidelines. Therefore we implore consumers to look over the shape and dimensions of a pad to confirm If in doubt, send us a picture and we can advise you to what you need to order.
Swaps & Exchanges
Let’s face it, you may have gotten in a hurry and ordered the wrong pads. If we have made an incorrect recommendation, we will gladly exchange your purchase for the correct pads at our expense. Otherwise, the return shipping and re-shipping and any repackage fees are the consumer’s responsibility. We have made this an easy process by ordering our Swap/Exchange SKU#. This covers all the expenses and gets the proper pads to you in the fastest manner possible. Simply check in with us via email if you need assistance in determining the correct fit. Support@ceegees.com
Returning Items TO CEE GEES
Please follow these procedures to insure a prompt refund or exchange.
1) E-mail us at firstname.lastname@example.org and provide us with the following information:
- Your name
- Phone number
- Date of purchase
- Where it was purchased from
- Reason for return/exchange
**You can also copy and paste your original order confirmation, if it was ordered off of our website.
If you prefer, you can also do this by phone. Although sending an email is usually more reliable.
2) We will then provide you with a Return Authorization Number (RAN) sent via email. For your records you may want to make a copy of your email correspondence with us in regards to your return/exchange.
3) Print out a copy of the original invoice or order confirmation that you received from us via email. On this copy write your assigned RAN number on the bottom left side. Include this with the item being sent back. Be sure to use an appropriate mailer and address it to:
ATTN: Return Dept.
413 W. Hastings Rd.
Spokane, WA 99218
Send it USPS Delivery Track and keep all records of shipment. We will notify you when we have received it and you have been credited or your exchange is on its way.
If you experience any leaking due to a manufacturer defect in our hydration bottles within the first 90 days of purchase, we will replace that item free of charge. Beyond that time, any type of resolution would be considered on a case by case basis. We want our customers to be fully satisfied in the quality and performance that we stand behind in each of our products.
From time to time it is possible that we could be backordered on an item you have purchased from us. In this unlikely event, our support team will send you and email to notify you that the item is out of stock. You will be given the option to wait until the item is available or to cancel your order and receive a full refund.
We do not see your information as a commodity to be sold. We value our privacy and we also value yours. Your information is your information and we will never sell, share or abuse it, period. We also do not send out mass emails to clutter your email box.
What Information Do We Collect?
We collect information from you when you register on the site or place an order. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. How Do We Use Your Information? We may use the information we collect from you when you register, purchase products, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests and to quickly process your transactions.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do We Sell/Trade Your Information?